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Privacy Policy

1. Introduction

A1 Forklift Truck Training Ltd (“we”, “us”, “our”) is committed to safeguarding your personal data in line with UK GDPR when you visit our website, make an enquiry, or book a course.

2. Data Controller

A1 Forklift Truck Training Ltd (Co. No 08230663)
Unit 57c, South Nelson Road, South Nelson Industrial Estate, Cramlington, Northumberland NE23 1WF
 07775 917158 / 0191 2376814 ·  tomhannah@a1flt-training.co.uk
Accredited by AITT, ITSSAR, BRITTOp & CITB, delivering forklift, MEWP & crane training across the North East.

3. Personal Data Collected

  • Enquiries/bookings: name, email, phone, company details, course type/location

  • Communications: via email, phone, or in-person discussions

  • Website analytics: anonymised IP, browser/device, pages visited, session duration—collected with essential and performance cookies only; no profiling or advertising cookies used

4. Why We Use Your Data

We process your data to:

  • Provide quotes and book training (novice, refresher, conversion, supervisory, MEWP, crane)

  • Send confirmations, reminders, invoices, and follow-up info

  • Enhance our website using anonymised analytics

  • Keep records for financial, warranty, and regulatory compliance

5. Legal Basis

We rely on:

  • Contractual necessity: to arrange and provide training

  • Legitimate interests: to manage and improve our services

  • Consent: for optional follow-up and marketing

  • Legal obligation: to retain records for compliance

6. Data Sharing

We do not sell or rent your data. We may share it with:

  • Service providers (hosting, email, analytics) under GDPR-compliant agreements

  • Regulatory, legal, insurance bodies, if required

7. Cookies & Tracking

  • Essential cookies: for form use and navigation

  • Performance cookies: anonymised analytics (e.g., Google Analytics)
    No advertising or profiling cookies are used

8. Data Retention

  • Training enquiries and booking records: retained up to 7 years

  • Analytics session data: deleted after 24 months, aggregated data retained as needed

9. Your Rights

Under UK GDPR, you can:

  • Access, correct, remove, restrict, or port your data

  • Withdraw consent or object to processing
    Please contact us using the information above. You may also file a complaint with the ICO.

10. Data Security

We use SSL encryption, secure hosting, access controls, and staff training to protect your data. While no system is completely secure, we adhere to best practice standards.

11. International Transfers

All data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy occasionally. Continued use of our website signifies your acceptance; the Effective Date will reflect any major changes.

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